Contact Us

We welcome your questions, feedback, and suggestions. Please use the appropriate email address below to reach the right team. We aim to respond to all inquiries within one to two business days.

Email Contacts

Department	Email	Use For
General Inquiries	[email protected]	General questions, comments, and feedback about our company or website
Technical Support	[email protected]	Technical problems, bug reports, and installation issues with any of our software products
Sales	[email protected]	Questions about purchasing, licensing, registration codes, and pricing
Business	[email protected]	Link exchanges, distribution partnerships, software compilations, and business cooperation

Before Contacting Support

Before sending a support email, we recommend checking the following resources which may already have the answer to your question:

Frequently Asked Questions — Covers common questions about registration, licensing, installation, and usage of all our products.
Individual product pages for EZ Thumbnail Builder, EZ Photo Renamer, and EZ Password Secure — Each page includes detailed feature descriptions and usage instructions.

Tips for Faster Support

To help us assist you more quickly, please include the following information in your support email:

The name and version of the eSmartTools product you are using
Your Windows operating system version (e.g., Windows XP SP3)
A clear description of the problem or question
Any error messages you have received (exact text if possible)
Steps you have already tried to resolve the issue

Business Cooperation

We are open to various levels of cooperation with other software companies, publishers, and website owners. If you are interested in exchanging links with us, helping with physical distribution, promoting our software in compilations, or any form of business cooperation, please contact us. We welcome all inquiries and opportunities.

Thank you for your interest in eSmartTools Software. We look forward to hearing from you.